Politique de confidentialité
English below
Dernière mise à jour : 3 août 2025
Cette Politique de Confidentialité décrit comment La Bonne Vibration (le « Site », « nous », « notre » ou « nos ») collecte, utilise et divulgue vos informations personnelles lorsque vous visitez, utilisez nos services ou effectuez un achat sur labonnevibration.ca (le « Site ») ou communiquez autrement avec nous (collectivement, les « Services »). Aux fins de cette Politique de Confidentialité, « vous » et « votre » font référence à vous, en tant qu’utilisateur des Services, que vous soyez client, visiteur du site web ou toute autre personne dont nous avons collecté les informations conformément à cette Politique.
Veuillez lire attentivement cette Politique de Confidentialité. En utilisant et en accédant à l’un des Services, vous acceptez la collecte, l’utilisation et la divulgation de vos informations telles que décrites dans cette Politique. Si vous n’acceptez pas cette Politique, veuillez ne pas utiliser ou accéder aux Services.
Modifications de cette Politique de Confidentialité
Nous pouvons mettre à jour cette Politique de temps à autre afin de refléter des changements dans nos pratiques ou pour d’autres raisons opérationnelles, juridiques ou réglementaires. Nous publierons la Politique révisée sur le Site, mettrons à jour la date de « Dernière mise à jour » et prendrons les mesures supplémentaires requises par la loi applicable.
Comment nous collectons et utilisons vos informations personnelles
Afin de fournir nos Services, nous collectons et avons collecté au cours des 12 derniers mois des informations personnelles vous concernant provenant de diverses sources, comme décrit ci-dessous. Ces informations varient selon la manière dont vous interagissez avec nous.
En plus des utilisations spécifiques énumérées ci-dessous, nous pouvons utiliser vos informations pour :
Communiquer avec vous
Fournir les Services
Respecter nos obligations légales
Appliquer nos conditions d’utilisation
Protéger nos droits et ceux de nos utilisateurs
Quelles informations personnelles collectons-nous ?
Les types d’informations personnelles que nous collectons dépendent de la façon dont vous interagissez avec notre Site et nos Services. Par « informations personnelles », nous entendons toute information permettant de vous identifier ou pouvant être liée à vous.
Informations que vous nous fournissez directement :
Coordonnées de base : nom, adresse, numéro de téléphone, adresse email
Informations de commande : adresse de facturation et de livraison, confirmation de paiement
Informations de compte : nom d’utilisateur, mot de passe, questions de sécurité
Informations liées à vos achats : articles consultés, ajoutés au panier ou à votre liste de souhaits
Informations de support client : tout contenu que vous nous communiquez via le Service
Certaines fonctionnalités peuvent nécessiter que vous fournissiez ces informations. Si vous refusez, il se peut que vous ne puissiez pas accéder à ces fonctionnalités.
Informations collectées via les cookies :
Nous collectons automatiquement certaines informations concernant votre interaction avec nos Services (« Données d’Utilisation ») via des cookies, pixels et technologies similaires. Ces données incluent :
Informations sur votre appareil, votre navigateur, votre connexion réseau
Votre adresse IP
Données de navigation et d’utilisation du site
Informations obtenues de tiers :
Nous pouvons aussi recevoir des informations vous concernant via des partenaires et prestataires (Shopify, processeurs de paiement, etc.).
Comment nous utilisons vos informations personnelles
Fourniture des produits et services : traitement des paiements, expédition, gestion de votre compte, gestion des retours/échanges, notifications.
Marketing et publicité : envoi de communications promotionnelles (email, SMS, courrier) et personnalisation des publicités.
Sécurité et prévention des fraudes : détection et investigation d’activités frauduleuses ou illégales.
Service client : pour vous fournir du support et améliorer nos Services.
Cookies
Nous utilisons des cookies pour :
Améliorer et personnaliser votre expérience sur notre Site
Analyser l’utilisation du Site
Personnaliser les publicités
Vous pouvez gérer vos préférences de cookies via les paramètres de votre navigateur. Pour en savoir plus sur les cookies Shopify, consultez : https://www.shopify.com/legal/cookies.
Comment nous partageons vos informations personnelles
Nous pouvons divulguer vos informations personnelles dans les situations suivantes :
À nos prestataires de services (paiement, logistique, support client, etc.)
À nos partenaires commerciaux et marketing (dont Shopify)
Avec votre consentement explicite (par exemple, pour livrer vos commandes)
Avec nos affiliés dans le cadre de notre gestion d’entreprise
Lors de transactions commerciales (fusion, vente, etc.) ou obligations légales (mandats, demandes gouvernementales)
Contenu généré par l’utilisateur
Si vous publiez des avis ou du contenu sur le Site, ce contenu sera public et accessible à tous. Nous ne contrôlons pas la manière dont ces informations seront utilisées par des tiers.
Sites tiers et liens externes
Notre Site peut contenir des liens vers des sites de tiers. Nous ne sommes pas responsables de leurs politiques de confidentialité ou de sécurité. Nous vous recommandons de lire leurs conditions avant d’utiliser ces sites.
Données des enfants
Nos Services ne s’adressent pas aux enfants. Nous ne collectons pas volontairement d’informations personnelles d’enfants. Si vous pensez qu’un enfant nous a fourni ses données, veuillez nous contacter pour que nous les supprimions.
Sécurité et conservation des données
Nous mettons en œuvre des mesures de sécurité adaptées mais nous ne pouvons garantir la sécurité absolue de vos données. Nous conservons vos informations personnelles tant que nécessaire pour :
Fournir les Services
Gérer votre compte
Respecter nos obligations légales
Résoudre des litiges
Vos droits
Selon votre lieu de résidence, vous pouvez bénéficier des droits suivants :
Droit d’accès / droit à l’information
Droit de suppression
Droit de correction
Droit à la portabilité
Droit d’opposition à la vente/partage de données ou à la publicité ciblée
Droit de limiter l’utilisation des données sensibles
Droit de restreindre le traitement
Retrait du consentement
Droit d’appel en cas de refus de votre demande
Gestion des préférences de communication (désabonnement aux emails marketing)
Vous pouvez exercer vos droits en nous contactant à Contact@labonnevibration.ca.
Plaintes
Si vous avez des réclamations concernant la manière dont nous traitons vos données, contactez-nous à l’adresse ci-dessus. Vous pouvez également, selon votre lieu de résidence, déposer une plainte auprès de votre autorité locale de protection des données.
Utilisateurs internationaux
Vos données peuvent être transférées et traitées en dehors de votre pays de résidence, notamment aux États-Unis. Nous utilisons des clauses contractuelles standard de la Commission Européenne ou tout autre mécanisme reconnu pour assurer la protection adéquate de vos données lors de ces transferts.
Contact
Pour toute question sur cette Politique de Confidentialité ou pour exercer vos droits, veuillez nous contacter à Contact@labonnevibration.ca.
Last updated: 2025-08-03
This Privacy Policy describes how My Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 007b51-3.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. we use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Business and marketing partners |
| Commercial information such as records of products or services purchased and shopping information | Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Business and marketing partners |
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at Contact@labonnevibration.ca.